What is the IssueTrackerProduct?
IssueTrackerProduct is...
...a help desk/issue/bug tracker web application
...free and Open Source under the ZPL license
...built in Python using the Zope web application
...very easy to use and power features are by default switched off
...fully cross-browser compatible and platform independent
...created and maintained by Peter Bengtsson of Fry-IT
That sounds well but what is an issue- or bug tracker?.
Testimonials
There are currently 23 user stories by real users of the IssueTrackerProduct.
Read other users stories
or add your own story.
Random user story
read them allAgain, your software is great, finally a bug tracking package I can have my customers (non IT people) use and understand!
Eric Taïeb of Teknologism from France
Screenshots
News 
IssueTrackerProduct 0.13.0
08 Apr 2011Various changes to the way follow ups are indexed which was important to be able to do various tricks of optimization to reduce the memory usage.
IssueTrackerProduct 0.12.0
08 Feb 2011Various useful new features. In particular, all CSS and Javascript are no longer served as DTML rendered templates meaning you can configure your static file server to serve these files directly without having to go through Zope.
New feature: Always notify on everything
23 Sep 2010You know how you can, in an issue tracker, set up a yourself to get an email on all new issues. The person submitting an issue can't do anything about it. Now you can do the same about all followups.
Monthly summary
12 May 2010The newly added Monthly summary feature makes it possible to get a quick overview of that has happened in an IssueTrackerProduct this month or any other previous month.
IssueTrackerProduct 0.11.0
12 May 2010Over one year's worth of changes. 13 bugs fixed and 15 juicy new features!
IssueTrackerMassContainer 0.0.11 and massive optimization success
28 Feb 2010For those who use the IssueTrackerMassContainer to put all their issuetrackers in you might have noticed that rendering the list of all recent issues is slow. That's no more.
Custom Fields documentation
04 Jun 2009Custom Fields was a feature that was released almost a year ago but didn't have much documentation. Especially easy documentation that describes what it is and how it can be used. That has changed now.
IssueTrackerProduct 0.10.3
14 Apr 2009Seven bug fixes and eight new features. Most important bug fix was the last one to do with the delayed dispatcher.
Less desperate issue search
22 Aug 2008Wild card search just got less importance in the search functionality.
IssueTrackerProduct 0.10.2
28 Jul 2008Five bug fixes in this release. No new features. Because it's been a while as well this is marked as stable.
IssueTrackerProduct 0.10.1 and Custom Fields
06 Jul 2008This release packs in a brand new feature that is going to become very popular: Custom Fields. There is now a management interface for adding your own custom fields to issues, so for example if you want a drop-down with EmployeeID or something like that with every issue you can now do that.
IssueTrackerProduct 0.9.3
12 May 2008Last release since the experimental release a few weeks ago. This release paves the way for a new more exciting release.
IssueTrackerProduct 0.9.2
06 May 2008A bug fix release that fixes one important bug to do with followup drafts. Before this fix you wouldn't be able to continue on saved followup drafts that don't have an action.
IssueTrackerProduct 0.9.1
28 Apr 200815 new features and 19 bugs fixed. That's 34 important changes which is sufficient to increase the version number from 0.8 to 0.9. But there's more to come!
70 tests and counting
07 Apr 2008The current SVN version now has 70 functional unit tests (aka. integration tests in Zope):
Ran 70 tests with 0 failures and 0 errors in 1.270 seconds.
Skipped notifications, delayed sending
02 Feb 2008A new feature has been added that helps avoid the annoying notifications that go out about issues you've already participated in.
IssueTrackerProduct 0.8.3
10 Jan 2008Only one "important" bug fix in this release relating to a Javascript bug and more big changes are about to happen so it's good to get a release out first.
IssueTrackerProduct 0.8.2
30 Nov 2007This release fixes an embarrassing bug introduced in release 0.8.1 which meant that you got an error when adding a second followup to any issue.
IssueTrackerProduct 0.8.1
02 Nov 2007This release fixes an embarrassing bug introduced in release 0.8.0 that has to do with the clairvoyant AJAX feature.
IssueTrackerProduct 0.8.0
14 Oct 2007Bumping up the version minor number to 8 because some rather important changes: Unicode!
More clever autorefresh intervals
02 Jul 2007The automatic refresh (when viewing an issue) used to happen every 40 seconds. That's now been changed to happen every 3 seconds (to start with).
Unicode aware IssueTrackerProduct
15 May 2007The latest SVN version now stores the name, title and description as Unicode (using UTF-8 for the encoding by default). This does mean that a lot of things have changed. Read on if you're interested in making this work for the next release.
IssueTrackerProduct 0.7.3
11 Dec 200612 bug fixes and 4 new features in this release. The most interesting new feature is the captchas for preventing spambots to write spam into publically available IssueTrackerProduct instances. That's been 100% successful on real.issuetrackerproduct.com and demo.issuetrackerproduct.com without being too intrusive.
Spambot prevention first draft
01 Sep 2006I've had it with spam on my public IssueTrackerProduct instances like Demo Issue Tracker Now a new feature is being tested: Spambot prevention
SVN instead of CVS
03 Aug 2006Sourceforge's crappy CVS service has now had to give way for Google Code's SVN.
Right kind of encouragement
27 Jul 2006I know that the development of the IssueTrackerProduct has been a bit slow this summer. Then it helps when people give encouragement. This fell into my inbox today sent from my peterbe.com personal website:
Greg Baker on Plone integration and customization
08 Jun 2006One of the people on the issuetracker mailinglist, Greg Baker, has chipped in a very interesting answer on the topic of Plone integration and customization. Greg has managed to patch up his issuetracker not only to change the look & feel but also to add lots of alien fields to go with the issues.
IssueTrackerProduct 0.7.2
22 May 2006This is a long waited development release which fixes a couple of critical bugs such as issues being submitted as "no name or email" even if we know the name and email. One important new feature is the spam protection support for public issuetrackers.
Slimmer 0.1.20
20 Apr 2006Forgot to release the latest changes of slimmer so that we're now skipping from the 0.1.17 directly to this 0.1.20
No more URL field (sort of)
28 Feb 2006For a very long time, the Add Issue page has had a URL field which you had to have. I've noticed how rarely this this used so I decided to remove it.
Configure the menu
24 Feb 2006Finally the Configure the menu management screen is finished. With this you can change what items appear in the tabbed menu and the links at the bottom of each screen.
CheckoutableTemplates 0.2.8
19 Jan 2006A new bugfixed release of CheckoutableTemplates. Just one little bugfix but it might be important to some of you.
IssueTrackerProduct 0.7.1
13 Jan 2006This is the stable followup release after version 0.7.0. Now four little bugs have been fixed (none major).
IssueTrackerProduct 0.7
16 Dec 2005Eleven new features and six fixed bugs in this new release. So many changes that it's gone from version 0.6 to 0.7. The most important improvement is probably the email-in feature but there are some really interesting Javascript enhancements too.
Features documentation
24 Nov 2005There is now a first draft of a page that lists some of the most interesting features that the IssueTrackerProduct has.
Much improved search feature
18 Nov 2005The search feature has been enormously optimized for the next release. Until now, the search function has included a search for file attachments using the ZopeFind function which is very slow. And the search for file attachments has also doubled in intelligence.
Automatically refreshing issue
15 Nov 2005A new feature in the next IssueTrackerProduct release refreshes the page of an issue when you're looking at it. It does so by periodically doing an AJAX check for the issues timestamp and if there is a change to the issue it refreshes the page without you loosing the state of that page.
CookieCrumblerIssueTrackerProduct 0.0.1
20 Oct 2005CookeCrumblerIssueTrackerProduct is a subclass of Shane Hathaway's CookieCrumbler product which makes it possible to login for two weeks rather than just one session. The templates are written in ZPT which makes them easier to maintain.
User stories publicly available
19 Oct 2005There are now enough user stories to go live with it. Currently there are only 5 approved user stories but by showing what other people write, the hope is that this will make more people enter their stories.
CheckoutableTemplates 0.2.7
09 Oct 2005CheckoutableTemplates minor updates. The showCheckoutableTemplates view is slightly improved and now XHTML Transitional compatible.
IssueTrackerProduct 0.6.13
04 Oct 2005This release is mostly relatively minor bug fixes and some refactoring to the main template (StandardHeader.zpt).
Keyboard shortcuts
27 Sep 2005If you're using the keyboard shortcuts feature in the IssueTrackerProduct this is for you, or if you're not using it but would if it became much better; then this is for you.
IssueTrackerProduct 0.6.12
05 Sep 2005Most changes in this release are bug fixes but this release is still set as Development because of some few but major new features relating to the interface.
IssueTrackerProduct 0.6.11
10 Jul 2005This is mainly a bug fix release (12 bug fixes, 5 new features) where the possibly most important bug fix is that the IssueTrackerProduct is now fully working on Zope 2.8.0 which at the time of writing is the "current stable version" on zope.org.
Overall status progress howto
07 Jul 2005A new HowTo has been added that shows how you can enable a "luxury" feature that attempts to calculate an estimate of the overall status progress. The more completed issues you have in your issuetracker, the higher the score.
Zope 2.8.0 support
29 Jun 2005The IssueTrackerProduct is now compatible with Zope 2.8.0 which a lot of people have reported having problems with.
IssueTrackerProduct 0.6.10
23 Jun 2005The 0.6.10 release fixes three bugs and introduces two new features. There are two important bug fixes that was the reason for this release being made so soon after 0.6.9.
Issues by status bar chart
21 Jun 2005On the Statistics page there is a now a bar chart showing how issues are distributed by status.
IssueTrackerProduct 0.6.9
17 Jun 2005This release is considered development because it's got more new features than it has bug fixes (10 new features and 8 bug fixes). The most exciting new feature is the usage of AJAX to enhance the interface without making any requirements for modern browsers. The second most exciting feature is that of Issue Report Scripts.
List Issues in CSV format HowTo
13 Jun 2005There's a new HowTo now about how to see the current selection of issues in CSV format. The feature is hidden under the Advanced properties and this HowTo explains how to dig it out and what it does.
CSV export HowTo
13 Jun 2005There's a new HowTo about how to export all your issues to CSV so you can open them in OpenOffice or Excel.
Autosave feature in beta stage
05 Jun 2005The new autosave feature is now included in the CVS version for those few who use it. It's still beta because it only works for Add Issue and Quick Add Issue so far.
SpamBayes to prevent spam in the issuetracker
01 Jun 2005SpamBayes is probably the best non-enterprise anti-spam tool there is today. It assumes nothing and you have to teach it from scratch. That's a bit annoying but once you've trained it it rarely gets it wrong like Gmail does
Forced stylesheet HowTo
31 May 2005There is a new HowTo added about how to override the default stylesheets with a much less trivial way than CheckoutableTemplates.
Hide followups HowTo
31 May 2005There's a new HowTo published about how to hide the followups with a request variable when viewing an issue.
IssueTrackerProduct 0.6.8
19 May 2005The 0.6.8 release is a minor bug fix one with only two really minor new features (if there is such a thing). What's important in this release is a bug fix for those who use the BTreeFolder2 storage option.
Autosave feature under development
12 May 2005The auto save feature that has been planned for a long time has finally begun materialising. It only works for the Add Issue page yet but it's a very promising start.
IssueTrackerProduct 0.6.7
08 May 2005The 0.6.7 release is a pure bug fix release. It solves one rather silly bug which made it impossible create a new Issue User Folder.
slimmer 0.1.14
07 May 2005A new slimmer module has been released. This one has a bug fix that does not damage "Holly-hacks" in CSS which is used in the IssueTrackerProduct to rescue Windows IE6 users.
Change assignment feature
06 May 2005As of the 0.6.7 release there is a finally an option to change assignments. The option to change an assignment is only given to the person it currently points to. This completes Real#0045
IssueTrackerProduct 0.6.6
01 May 200517 new features and 16 bug fixes makes the 0.6.6 one of the most exciting releases since the semi-rewrite 0.6 release. This release is considered a Development release because of the number of new features.
Better select boxes idea
26 Apr 2005On peterbe.com there's a little something about how to improve the drop downs on the Add Issue page that users of the IssueTrackerProduct should consider.
IE6 rendering bug solved
20 Apr 2005For some time Windows IE6 users who use the IssueTrackerProduct have had problems with text that disappear. In a way it's Microsoft's fault for implementing their webbrowser in a non-conforming way but that ignorance was ignored.
New HowTo about getting issues
06 Apr 2005Just wanted to let you know that a new HowTo has been added to the HowTo section
BTreeFolder2 and Issues
26 Mar 2005Have you ever had an issue tracker filled with so many issues that it becomes difficult to navigate in the ZMI without your browser stalling? If so, read on.
Much improved Properties tab
25 Mar 2005The Properties tab inside the ZMI has got itself a serious upgrade. Nothing has changed that affects the actual properties, this change just makes the Properties tab easier to use.
How Tos section in Documentation
19 Mar 2005Finally there's a How To section on this website. It's still a bit slim in mass but at least it's there.
Wikipedia entry about IssueTrackerProduct
10 Mar 2005There is finally an entry now in Wikipedia about the IssueTrackerProduct written by yours truely.
IssueTrackerProduct 0.6.5
09 Mar 2005The O.6.5 release is a quick errata for the 0.6.4 release that was published yesterday. This release has one single bug fix that was related to the Update Everything button.
IssueTrackerProduct 0.6.4
08 Mar 2005The 0.6.4 release adds several new features such as the user-friendly system error pages, auto-login for Issue Users, Compact List Issues, ZCTextIndex support amongst others. In total there are more new features than bug fixes. But don't let that scare you.
CVS documentation improved
25 Feb 2005The Download page has a few lines of advise about how to use CVS access (via SourceForge) download the IssueTrackerProduct. Now I have added a bit more to help you save those precious milliseconds.
Compact List Issues
21 Feb 2005New feature that I have personally been missing. When you list issues you can now chose between a "Rich" and "Compact" list style. This new feature is going to be included in the 0.6.4 release but can be checked out from CVS today.
slimmer 0.1.11
14 Feb 2005The 0.1.11 release of slimmer fixes a bug in js_slimmer() which caused some showstopping in some cases.
IssueTrackerProduct 0.6.3
09 Feb 2005The 0.6.3 release is a relatively urgent errata for the 0.6.2 release. It turned out the 0.6.2 version made CheckoutableTemplates a requirement.
IssueTrackerProduct 0.6.2
09 Feb 2005The second 0.6 release is finally here. It's a mixture of bug fixes and new features. This is the first release with the new add new section feature. There are also several good bug fixes if you've got templates checked out. CHANGES.txt
CVS logs
08 Feb 2005Now you can read the latest log entries from the SourceForge CVS right here on this site.
Adding new sections
01 Feb 2005A new feature has been added for the next release that makes it possible to add a new section in Add Issue instead of being restricted to the current options.
Inbound email feature set up for testing
25 Jan 2005Temporarily big bug in CVS
25 Jan 2005Yesterday I committed to CVS a faulty version where the Utils.uniqify() function scrambled up the sort order of any list.
slimmer 0.1.10
21 Jan 2005Some major improvements to slimmer. The whitespace optimising script that slims your CSS, HTML and XHTML scripts and the JavaScript in those HTML and XHTML files too.
Email icon on issues via email
14 Jan 2005When an issue is submitted via email there is now a little email icon displayed next to the title as shown in this screenshot. Plus any signatures in the email is shaded out.
"Simplicity is key"
13 Jan 2005The latest comment on the IssueTrackerProduct Survey made me smile:
Houston, we have a RSS feed
08 Jan 2005Now this website has a RSS feed of the news items. It will contain exactly what you read on the website's News but in XML format.
0.6.1 release note on Zope.org
04 Jan 2005I have now taken the time to write a nice little summary of the major changes in the latest 0.6 release on Zope.org
IssueTrackerProduct.com is up and running
02 Jan 2005Finally the official IssueTrackerProduct webpage is up and running. Something that has been delayed far too long.