Add your own custom statuses
07 Oct 2008
Are you unhappy with the default statuses? (Open -> Taken -> On hold -> Rejected/Completed) You can change these and easily add more or remove some.
In our company, for a set of issuetrackers we have for support work for systems we felt we need to add a status where we just confirm that the issue has been read and acknowledged but not necessarily started working on it. This is to reassure the clients we support that we've taken it in at least. It also allows us to quickly throw back some initial questions whose answers we will need when we start actually working on the issue (taking it).
Click the Properties tab in the Zope Management Interface for the issuetracker you want to add a status to. Click on the sub-tab Advanced and look at the property called "Statuses". The format is simple. It's one status per line separating the state and the verb with a comma. Save and then you get a new status available when you view the issues.
